Booking Details & Policies
Booking & Deposit Policy
A 50% non- refundable deposit is required at the time of booking to reserve your date(s). Your booking is confirmed once the deposit is received. The deposit is applied to your total, including overnight bookings.
Bookings are billed in 30- minute increments. Scheduled hours are reserved for your family and are guaranteed.
A three-hour minimum applies within my primary service area. Bookings farther away may require a longer minimum.
The remaining balance is due on the date listed on your invoice.
Cancellations & Changes
More than a 24 hours’ notice: Your deposit is non-refundable, but may be transferred once to a future booking for the same service within 45 days, subject to availability.
Cancellations within 24 Hours: The full booked amount is due. Any deposit or payment made toward the booking cannot be transferred to another date.
Illness or Family Emergency: If illness or an unexpected emergency comes up, please let me know as soon as possible. The deposit will remain non-refundable but may be transferred to a future booking.
If I need to cancel for any reason, you’ll receive a full refund.
Last-Minute Requests & Extensions
Same- day requests and requests made less than 12 hours before care are subject to availability and billed at $10 per hour above my standard rate.
Late arrivals and last-minute extensions are subject to availability and billed at $10 per hour above my standard rate, in 30-minute increments. For example, a 10 minute delay is billed as 30 minutes.
Holiday & High- Demand Dates
Major holidays are billed at twice my standard rate.
Local game days and other designated high-demand dates with confirmed schedules are subject to a $10/ hour surcharge.
When event timing is unknown, a non-refundable $100 availability fee reserves up to 12 hours on the requested date. A separate 50% booking deposit, based on an estimated six hours of care at the standard rate is also due to secure the booking. Once the event schedule is released, we’ll confirm the care hours and adjust the remaining balance to match the hours booked.
Nanny Shares & Group Care
When two families share care for up to four children total, each family pays two-thirds of its applicable one-family rate. For nanny shares with more than four children, the discount does not apply; each family pays its regular one-family rate based on the number of children in that family
Group and event care rates are quoted individually based on the group size, children’s ages, location and care needs.