Booking Details & Expectations

Booking & Deposit Policy

• A 50% non- refundable deposit is required at the time of booking to reserve your date(s). Your booking is not confirmed until the deposit is received. Deposits will go towards the total. This includes overnights.

• Bookings are billed by the half hour

• Scheduled hours are guaranteed pay

• Booking Minimums — A three-hour minimum is required for standard bookings. For bookings outside of my primary service area, a higher minimum may be required and is determined on a case by case basis.

Cancellations & Changes

• 24+ Hours Notice — If a cancellation is made more than 24 hours before the scheduled start time, the deposit will be forfeited but may be applied as a credit toward a future booking for the same service, subject to availability. Credits must be used within 45 days and may be rescheduled one time only.

• Within 24 Hours — Cancellations made within 24 hours of the scheduled start time are subject to full payment.

• Illness or Family Emergency — If cancellation is due to illness or a family emergency, please communicate as soon as possible. The deposit will remain non-refundable but may be applied as a credit toward a future booking within 45 days, subject to availability.

• If I Need to Cancel — If I need to cancel for any reason, any payment will be fully refunded.

Last- Minute Changes & Late Arrivals

• Time is reserved exclusively for each booking. Late arrivals without prior communication will result in additional fees. Last-minute extensions, if available and agreed upon, will be billed at a higher rate.

Payment & Fees

• Payment is due day of care. If payment is not received within 24 hours, a late fee of $25 will be applied.

• Balances unpaid after 72 hours will result in suspension of future bookings until paid